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Return & Refund Policy

 

Return Policy

Due to the nature of our products, all orders are final and we do not accept returns. However, if you are unsatisfied with your purchase for any reason, please do not hesitate to contact us at 718-576-6722 or [email protected]. We would be happy to assist in resolving the situation.

Refund Policy

Due to the nature of our products, all orders are final and we do not offer refunds or exchanges. If you had an issue with your order, please contact us at 718-576-6722 or [email protected]. We would be happy to assist in resolving the situation.

Cancellation Policy

You can cancel your order for no cost, only if it has not yet been processed and shipped from our bakery. In such cases, we will immediately process the refund and you will see it reflected in the next 3-5 business days. To cancel your order, please contact us at 718-576-6722 or [email protected].

Shipping Policy

We offer nationwide shipping to any address in the US as long as it’s not a P.O. box. Unfortunately, we do not ship orders to Alaska, Hawaii, or Puerto Rico.

All of our orders are shipped with UPS and the shipping costs vary depending on the weight, size, and delivery address. Since our products are perishable, in order to provide the freshest macarons possible, we must ship orders via one or two-day delivery service. 

Our orders are uniquely packaged to keep your macarons and cookies safe, cool, and delicious in transit.

We ship orders from Monday through Wednesday for Woops! 2nd-Day Delivery or UPS 2nd-Day Air orders, and on Thursday for UPS Next-Day Air orders. We do not offer weekend deliveries. 

You are able to place your order weeks in advance by selecting the date you need it by at the calendar on our checkout.

Please note, Woops! does not take responsibility for UPS delays in shipping and late deliveries. If you had a bad experience with your order because of a delay, please contact us at 718-576-6722 or [email protected] and we will be happy to help in resolving the situation.

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