So… what is client onboarding?
Let us clear this out for you. 😊 Client onboarding is the process of introducing a new client into your business or organization. This procedure is generally known as a way to welcome new clients, address their questions and doubts, and make sure that they completely understand what you’re offering them. What’s most important is for you to think of this process as the very first step to building a close relationship with your new customer.
Why is client onboarding important?
Because this is the perfect opportunity to make an incredible first impression with your customer. Some other benefits are:
- Less customer attrition: a poor client onboarding experience is one of the main reasons for customer churn. There are a lot of reasons why businesses experience customer attrition, but bad client onboarding shouldn’t be one of them.
- More efficiency!: If you’re following a well-developed client onboarding procedure, your account executives will have more time to take on new clients. A well-done process increases the efficiency of communication, leaving less room for mistakes or misunderstandings.
- Who doesn’t LOVE referrals?: When your customers are happy with what you’re providing them from the very beginning, they will most likely refer your services to other possible customers. Remember! Word-of-mouth is the best and most effective marketing tool.
And how can you make your client onboarding memorable and successful?
There are multiple ways to make this process much better & unforgettable: send a cool welcome email, humanize the experience by adding a fun video that shows your business’ personality, a surprise discount, a coffee gift card for your first meeting, and so much more.
Still, giving a corporate gift to your clients during the onboarding process
Is the best way to stand out from the crowd and make them feel extra special! The mugs and pens will be shoved in a drawer, and the same old chocolates and cupcakes won’t make you stay top of mind.
If you want your customers to remember your onboarding process, then give them something memorable, thoughtful, premium, out-of-common, and full of experiences. Stand out from your competition and make the BEST first impression through incredible, stunning, and mouthwatering French macaron gift boxes! Easy on the eye, and oh so easy on the taste buds. 😉
Just imagine the look on their faces upon unexpectedly receiving one of our gorgeous boxes filled with luxurious & authentic French macarons? Priceless.
Presentation is everything
Remember: people don’t want a bag full of random stuff with your logo all over it. Lucky for you, making top-notch and dazzlingly-presented gifts is what we’re experts at.
Our amazing macaron boxes, stacks, and e-gifts will fit all your needs and will make your client onboarding experience much, much better, and unforgettable.
Our incredible e-gift cards
Got customers that are hesitant to provide their home addresses? Send them e-gift cards! They’ll get a gift notification in their emails that allows them to put in their information themselves while protecting their privacy. This email—and your customer’s entire web journey—can be designed according to your brand standards, preferences, and tastes.